What to expect from us:
You can make a booking through Our Website by choosing our online scheduling link.
Full payment of the session fee is due at the time of booking using PayPal payment.
On booking you will be asked to complete an online intake form requiring your medical history plus informed consent to attend the session.
Once your booking is successful you will receive a confirmation email which contains details of your appointment PLUS everything you need to do to prepare for your session.
You will receive an invitation to your first online meeting session. We may ask for you to have a first time practice run through ahead of your appointment to ensure everything is set up for you
At the time of your appointment we will wait for you in the arranged meeting room. We ask that you arrive at least 5 minute prior to your scheduled time.
We will ensure that your session is performed in complete confidentiality. We will use headphone and a microphone for privacy and clarity
We will work with you using the information you have provided to us both online and during the session to create a bespoke self massage protocol tailored to your needs
Please note that your requirements will change as you progress through treatment
We will create a treatment plan and make recommendations for future sessions based on your specific needs
What we expect from you:
CUSTOMER RESPONSIBILITIES
By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.
Once your booking is accepted and confirmed by the Practitioner, you will receive confirmation of your appointment by email.
As the person making the booking, you are responsible for:
- Full payment of the applicable session fee
- Ensuring the Practitioner has access to your online details which must, in all cases, be available via a secure internet connection
- Complying with any requests within your confirmation for attendance at your appointment eg. clothing, equipment and attention to the privacy of your session.
- Completing and returning all intake forms and paperwork at least 48 hours prior to your appointment
- Arriving ON TIME for your session. Late arrivals will result in time lost from your session which will be charged in full.
Failing to attend will be charged in full
More than one missed appointment may result in no further appts being accepted
All session fees are payable through our booking system.
Please note that all fees and charges are exclusive of VAT and VAT will be charged by the Practitioner at the prevailing rate where applicable.
We ask that you use headphones and a microphone for privacy and clarity during your session. You must treat this session as any other private therapy session. No one else must be present and recording of the session is prohibited.
In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking.
Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Practitioner to provide the online session as requested.
Such failure may also result in loss or incorrect delivery of your booking confirmation.
Please see our privacy policy for how we use your information
PRICES
The price of each session varies according to the type and duration of the therapy session you book
Prices are set from time to time and the Price you will be required to pay for a specific session will be determined by reference to the Session Prices in force at the date when that Massage is booked.
Full therapy menu and prices are set out on booking though our online scheduling platform
FORCE MAJEURE
Every effort is made by the therapist to provide the service booked by you, the customer.
However some circumstances beyond our control may prevent this. Examples include (but not limited to) the following, all of which make it impossible to meet our obligations; Adverse or severe weather conditions such as:
- heavy snowfall, avalanches, floods or earthquakes
- Road traffic accidents
- Unforeseen traffic delays or road closures
- Warfare and acts of terrorism (and threat thereof)
- Industrial dispute and labour strikes action
- Civil strife
- Problems caused by other customers
- Significant risk to human health such as the outbreak of serious disease, epidemic or pandemic
- Natural or nuclear disaster
- Fire, chemical or biological disaster
- Unavoidable technical problems
- All similar events outside of our control
If our obligations are affected by force majeure we will not refund the cost of the booking, pay you compensation or be liable.
For the purposes of these booking conditions Force Majeure means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.
INDEMNITY
Content on Our Website which is made available as part of Our Booking Services is provided for your general information purposes only. Nothing contained on Our Website or communicated any other way as part of Our Booking Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind.
We are not a healthcare provider nor do we provide medical advice or medical treatment. References in Our Website and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy.
The information presented on Our website and otherwise as part of Our Booking Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.
CANCELLATION POLICY
We understand that sometimes things change and appointments have to be rearranged.
“ This isn’t just a job to me, but it is how I earn my living”
We ask all our clients to give notice of cancellation by 9am on the day before their treatment appointment. Failure to do so will incur the full appointment fee.
A personal note from Violeta
“As my clients know I have always been very understanding about having to cancel appointments. However changes in the structure of the business mean that I have to review my cancellations policy.
Recent time lost due to late cancellations could have been filled with clients who were waiting for appointments. Not enough notice was given to enable them to take up the cancellations.
This tariff is not meant as a ‘punishment’ but hopefully it will jog your memory into calling a bit earlier if you need to rearrange. Thank you for your continued business and lets all work together to keep the appointment system flowing”